AI Impact on Indian IT Companies Explained for UPSC GS3

What Anthropic launched
• Anthropic released advanced workflow automation tools for its Claude “Cowork” agent.
• The agent can independently perform tasks such as:
• Contract review
• Data analysis
• Documentation
• Customer support tasks
• Routine coding / debugging
• QA / testing tasks

Why this hurts Indian IT companies
• Indian IT companies (TCS, Infosys, Wipro, etc.) earn major revenue from outsourced, repetitive service work.
AI tools like Claude Cowork automate these tasks directly, reducing dependence on human outsourcing.

SaaS (Software as a Service)
• Software delivered online via subscription, instead of installing on a device.

Examples
• Google Workspace
• Microsoft 365
• Zoom

Applications of SaaS
• Productivity tools (Docs, Sheets, email suites)
• Accounting & billing
• HR and payroll systems
• Customer support platforms

PYQ – 2020, Ans – B
PYQ – 2022, Ans – D
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AI Impact on Indian IT Companies Explained for UPSC GS3

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